Terms & Conditions

Last Updated: 01-May-2026

1. Introduction

Welcome to Chrysalis Tours (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and any associated platforms (collectively, the “Platform”).

By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.

2. Nature of Services

Chrysalis Tours operates as a travel marketplace and booking platform, facilitating connections between:

Customers (travellers)
Independent Tour Guides / Vendors
Transportation Providers

We act as an intermediary and do not directly own or operate all listed tours, transport services, or experiences unless explicitly stated.

3. User Eligibility

You must:

Be at least 18 years of age
Have the legal authority to enter into binding agreements
Provide accurate, complete, and current information

We reserve the right to suspend or terminate accounts that violate these conditions.

4. Account Registration

When creating an account:

You are responsible for maintaining confidentiality of login credentials
You agree to accept responsibility for all activities under your account
You must notify us immediately of any unauthorized access

We reserve the right to verify user identity and documentation where applicable.

5. Bookings and Payments

5.1 Booking Confirmation

A booking is confirmed only upon successful payment and receipt of confirmation from Chrysalis Tours
Certain bookings may require vendor confirmation before final approval

5.2 Pricing

Prices are subject to change without prior notice
Taxes, service fees, and third-party charges may apply

5.3 Payment Methods

We may accept:

Credit/Debit Cards
Online Payment Gateways
Bank Transfers (where applicable)

All payments are processed through secure third-party providers.

6. Cancellations, Refunds, and Modifications

6.1 Cancellation Policy

Cancellation terms vary depending on the tour or service provider
Specific cancellation rules will be displayed at the time of booking

6.2 Refunds

Refund eligibility is subject to vendor policies
Processing timelines may vary depending on payment providers

6.3 Modifications

Changes to bookings may incur additional charges
Some bookings may be non-modifiable

7. Responsibilities and Liabilities

7.1 Platform Role

Chrysalis Tours acts solely as an intermediary and:

Does not guarantee the quality, safety, or legality of services provided by third-party vendors
Is not responsible for delays, cancellations, injuries, or losses arising from third-party services

7.2 User Responsibility

You agree to:

Follow local laws and regulations
Respect cultural norms and guidelines
Ensure travel documents (passport, visa, etc.) are valid

8. Vendor Responsibility

Vendors and service providers agree to:

Provide accurate listings and descriptions
Deliver services as promised
Maintain required licenses and permits

Chrysalis Tours reserves the right to suspend or remove vendors for non-compliance.

9. Intellectual Property

All content on the Platform, including:

Logos
Text
Images
Software

are owned by or licensed to Chrysalis Tours.

You may not:

Reproduce
Distribute
Modify
Commercially exploit

any content without prior written consent.

10. User-Generated Content

By submitting content (reviews, comments, media), you grant Chrysalis Tours:

A non-exclusive, worldwide, royalty-free license to use, display, and distribute such content

We reserve the right to remove content deemed inappropriate or in violation of these Terms.

11. Limitation of Liability

To the maximum extent permitted by law:

Chrysalis Tours shall not be liable for:

Indirect or consequential damages
Loss of profits, data, or business opportunities
Service disruptions beyond our control

12. Indemnification

You agree to indemnify and hold harmless Chrysalis Tours from any claims, damages, or losses arising from:

Your use of the Platform
Violation of these Terms
Infringement of third-party rights

13. Force Majeure

We shall not be liable for failure or delay in performance due to events beyond our control, including:

Natural disasters
Government actions
Pandemics
Technical failures

14. Termination

We reserve the right to:

Suspend or terminate access without prior notice
Remove content or accounts violating these Terms

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore.

All disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

16. Changes to Terms

We may update these Terms at any time. Continued use of the Platform constitutes acceptance of the revised Terms.

17. Contact Information

For any queries, please contact:

Email: support@chrysalistours.com
Website: https://www.chrysalistours.com