Terms & Conditions

These Terms and Conditions ("Terms") govern the relationship between Chrysalis Tours Private Limited ("Chrysalis Tours") and the Client in connection with all Holiday Itinerary Planning (the “Planning Service”) offered by Chrysalis Tours. By booking a Holiday Planning Service, the Client agrees to comply with and be bound by the following Terms. It is the responsibility of the Client to read and understand these Terms prior to booking.

1. Pricing and Payment Terms

1. Service Fees and Inclusions: All prices quoted for the Holiday Planning Service are inclusive of the services specified in the agreement, including itinerary planning, accommodation bookings, transportation, and other requested arrangements. Prices exclude additional charges from third-party suppliers, such as local taxes, surcharges, optional extras, and services requested after the agreement.
2. Minimum Planning Service Fee: The planning service fee starts at $200 for holidays of up to 5 days. For each additional day beyond the initial 5 days, a fee of $40 per day applies.
3. Expedition Fee for Urgent Planning Requests: For urgent planning requests, additional expedition fees apply as follows:
   • Holidays of 10 days or less:
     • 50% fee for requests within 30 days or less from the contract confirmation date.
     • 30% fee for requests 31 to 60 days before the departure date.
   • Holidays of 11 to 20 days:
     • 50% fee for requests within 30 days or less.
     • 30% fee for requests 46 to 90 days before the departure date.
   • Holidays of 21 days or more: Fees will be determined on a case-by-case basis but will not be lower than the rates specified above. Customers will be informed during the initial consultation.
4. Booking Charges (If Applicable): Chrysalis Tours charges a 10% service fee on all bookings made through the agency for accommodations, tours, and air tickets priced below $1,000. For air tickets priced at $1,000 or more, an 8% service fee applies.
5. Supplier Pricing Transparency: Chrysalis Tours will provide screenshots of the suppliers' listed prices for the customer's reference to ensure transparency regarding the 10% markup applied for the research and booking service. However, the agency will not disclose internal payment documents or agreements with suppliers. This policy is in place to protect proprietary business arrangements and confidential agreements that Chrysalis Tours may have with its suppliers.
6. Mandatory Booking Requirement: All holiday-related bookings must be made exclusively through Chrysalis Tours. The agency is not responsible for managing or coordinating any bookings made independently by the customer after the planning service agreement is in place.
7. Deposit and Top-Up Requirements:
   • Deposit: An initial deposit, based on the estimated budget, must be paid before the planning process begins.
   • Top-Up: If the deposit falls below 30% of the initial amount due to additional bookings, a top-up will be requested.
   • Balance Return: Any unused portion of the deposit will be refunded within 10 working days after trip completion and upon signing the release form.
8. Absorption of Processing Fees: Chrysalis Tours will absorb bank charges up to 5% of the booking amount. Any additional processing fees will be communicated to the customer for approval.
9. Exchange Rate Adjustment: The exchange rate used for this agreement will be based on the neutral rate shown on the XE app on the date of drafting the contract. A screenshot of the exchange rate for the specified currency will be attached for reference in the contract. If, by the time of final payment, the exchange rate for the agreed currency has deviated against the Singapore dollar by more than 5% from the initially indicated rate, the customer agrees to a price adjustment to cover the difference. For example, if the Malaysian Ringgit exchange rate on the contract date is 3.29 and drops to 3.13 or lower, the customer will be required to top up the difference. Evidence of the updated exchange rate, including a screenshot from the XE app on the payment date, will be provided to verify the adjustment.
10. Payment made via credit card: When making payments via credit card, the transaction will be subject to additional charges imposed by the credit card company. These charges may amount to 4% or more of the total transaction value. Customers are responsible for covering these additional fees, which will be reflected in the final payment amount. By proceeding with a credit card payment, you acknowledge and accept these terms.
11. Payment Schedule and Deadlines: A payment schedule, including deposit requirements and balance payments, will be provided at the time of booking. A 50% deposit will be required within 30 days of signing the contract.The remaining balance must be settled 14 days before departure. Failure to meet these deadlines may result in suspension or cancellation of services, and Chrysalis Tours will not be liable for any resulting loss of reservations.
    Adjustments must be made based on the supplier’s payment requirements.
    For example, if a supplier requires 100% upfront payment, this clause should be adjusted to reflect the specific situation.
12. Non-Refundable Fees: All fees paid are non-refundable once the service has commenced, except as specified in the refund policy. No partial refunds will be issued for changes or cancellations requested by the customer.
13. Additional Charges (If Applicable): Any additional services requested by the customer outside the original agreement may incur extra charges, which will be communicated and agreed upon in writing.
14. Price Adjustments: All prices quoted are subject to change due to significant fluctuations in supplier costs, taxes, or exchange rates. Chrysalis Tours will notify the customer of any adjustments. The customer may accept the revised pricing or cancel the affected services, subject to the cancellation policy.
15. Outstanding Charges Clause: The customer shall remain liable for any outstanding payments for services utilized during their trip (e.g., hotels, airlines, or other providers) in cases where the business owner (e.g., hotel, airline, or transport company) later discovers that payment was not properly charged. If valid proof is provided by the service provider, the customer is responsible for settling the outstanding amount, even if Chrysalis Tours has already issued the final invoice, deducted the deposit, and refunded any remaining balance.
16. Suspension of Services: Chrysalis Tours reserves the right to suspend or terminate services if payments are not made by the agreed deadlines. The customer remains liable for any costs incurred up to the suspension date.
17. Multi-Currency Pricing Disclaimer: All prices are quoted in Singapore Dollars (SGD) unless otherwise stated. Payments made in other currencies may be subject to exchange rate fluctuations. Chrysalis Tours is not liable for discrepancies arising from currency conversion rates applied by banks or credit card companies.
18. Customer Service Availability: Chrysalis Tours' customer service operates from 9:00 AM to 9:00 PM (SGT) on weekdays. Inquiries made outside these hours will be addressed on the next business day.
19. Payment Method Disclaimer: Payments can be made via bank transfer, credit card, or any other payment method accepted by Chrysalis Tours. The customer acknowledges that certain payment methods may incur additional fees (e.g., credit card processing fees). These fees will be disclosed to the customer in advance and are the customer's responsibility.
20. Refund Processing Timeline: Any eligible refunds will be processed within 28 business days after the request has been approved and the required documentation has been submitted by the customer. Chrysalis Tours will not be liable for delays caused by third-party payment processors or banks.

2. Client Responsibilities and Cooperation

1. Provision of Accurate Information: The customer must provide complete, accurate, and up-to-date information required for the Holiday Planning Service. This includes, but is not limited to, personal details, travel preferences, special requirements (e.g., dietary restrictions, accessibility needs), contact information, and relevant travel documentation (e.g., passports, visas). Failure to provide accurate information may result in delays, booking errors, or additional costs, for which Chrysalis Tours will not be liable.
2. Timely Communication and Approvals: The customer agrees to respond promptly to requests for information, approvals, or decisions necessary for the planning and booking process. Delays in communication or failure to provide timely approvals may impact service availability and quality. Chrysalis Tours will not be responsible for any negative consequences arising from customer delays or non-responsiveness.
3. Review of Itineraries and Confirmations: The customer is responsible for reviewing all proposed itineraries, bookings, and confirmations provided by Chrysalis Tours. Any discrepancies or errors should be reported immediately. Once the customer approves the final itinerary and bookings, Chrysalis Tours will proceed based on the approved details.
4. Modifications to Finalised Itinerary: After the itinerary is finalised and approved by the customer, any requested changes may incur a modification fee. The fee will be determined based on the complexity of the changes, and the actual cost will be communicated to the customer for approval before proceeding.
5. Compliance with Travel Requirements: The customer is responsible for ensuring compliance with all relevant travel requirements, including obtaining visas, permits, vaccinations, and other mandatory documentation. While Chrysalis Tours may provide general guidance, the ultimate responsibility lies with the customer. The agency will not be liable for disruptions or denial of entry due to non-compliance.
6. Responsibility for Children, Elderly, and Passengers with Disabilities: Parents or legal guardians must accompany children under the age of 14, elderly passengers aged 65 and older, and individuals with disabilities throughout the tour and at all attractions. Chrysalis Tours does not assume responsibility for care, supervision, or provision of support equipment (e.g., wheelchairs). The accompanying parent or guardian is solely responsible for the well-being and supervision of these individuals during the tour.
7. Adherence to Payment Terms: The customer agrees to follow the payment terms outlined in Section 1, including timely payment of deposits, service fees, and any additional charges incurred during the planning process. Failure to adhere to payment terms may result in service cancellation or loss of reservations, for which Chrysalis Tours is not liable.
8. Compliance with Supplier Terms: The customer must comply with the terms and conditions of third-party suppliers, such as airlines, hotels, and tour operators. This includes respecting booking deadlines, cancellation policies, and usage rules. Failure to comply may result in additional fees or loss of service, for which Chrysalis Tours will not be responsible.
9. Prohibition of Resale or Transfer of Services: The customer may not resell, transfer, or assign any part of the Holiday Planning Services provided by Chrysalis Tours without express written consent from the agency.
10. Environmental Responsibility: Chrysalis Tours encourages customers to engage in sustainable tourism practices, including minimizing waste, respecting local wildlife, and adhering to eco-friendly guidelines. This aligns with the agency’s commitment to promoting responsible travel.
11. Assumption of Risk (If Applicable): The customer acknowledges that travel involves inherent risks, including but not limited to transportation delays, exposure to unfamiliar environments, participation in activities with varying levels of physical exertion, and potential exposure to health or safety hazards. By engaging the services of Chrysalis Tours, the customer accepts these risks and agrees that Chrysalis Tours cannot eliminate them. The agency is not responsible for any adverse outcomes resulting from travel activities, except where such outcomes are directly caused by the agency’s negligence.
12. Digital Communication Consent (If Applicable): The customer consents to receive digital communications from Chrysalis Tours, including booking confirmations, updates, and notifications related to the holiday planning service. Communications may be sent via email, messaging platforms (e.g., WhatsApp), or the customer’s chosen contact method. It is the customer’s responsibility to ensure their contact information is accurate and up-to-date. Chrysalis Tours is not liable for any missed notifications due to incorrect or outdated contact information provided by the customer.
13. Conflict of Interest: Chrysalis Tours may have existing or future business relationships with third-party suppliers (e.g., hotels, tour operators). These relationships do not influence the agency’s impartiality or the selection of services recommended to the customer. The customer’s preferences and needs are prioritised, ensuring unbiased and high-quality service recommendations at all times.
14. Non-Solicitation The customer agrees not to directly solicit services from third-party suppliers introduced by Chrysalis Tours without the agency’s involvement. This provision protects the agency’s business relationships and ensures that all arrangements are managed through Chrysalis Tours, as stipulated in this agreement. Violation of this clause may result in additional fees or termination of services without refund.
15. Acknowledgment of Third-Party The customer must comply with the terms and conditions of third-party suppliers, including any additional requirements beyond Chrysalis Tours’ policies. The customer acknowledges that these third-party terms may include stricter cancellation policies or additional rules, which must be adhered to without exception.
16. Customer Health Declaration customer must disclose any existing health conditions or special requirements that may affect their participation in planned activities. While Chrysalis Tours will make reasonable efforts to accommodate these needs, the agency cannot guarantee that all services or activities will be suitable. The customer agrees to participate in activities at their own risk.
17. Data Privacy and Communication Agreement providing contact information, the customer consents to Chrysalis Tours using their data in compliance with applicable data protection laws to facilitate the holiday planning process. The customer acknowledges that electronic communications (e.g., email, messaging platforms) are considered sufficient for providing updates and confirmations.
18. Non-Disparagement The customer agrees not to make any false, misleading, or negative statements about Chrysalis.

 

Chrysalis Tours Terms & Conditions

 

1. INTRODUCTION AND ACCEPTANCE OF TERMS

 

1.1 Agreement to Terms

These Terms and Conditions (hereinafter referred to as the "Agreement" or "Terms") establish the legally binding framework governing the professional relationship between Chrysalis Tours Private Limited (hereinafter referred to as “Chrysalis Tours”, “Company”, or “Agency”), a company duly registered and operating in accordance with the laws of Singapore, and any individual, entity, organization, or representative acting on behalf of a group (hereinafter referred to as the “Client”), in connection with all retreat planning, coordination, arrangement, booking, and logistical services provided by Chrysalis Tours (hereinafter referred to as the “Retreat Planning Services” or “Planning Services”).

 

By engaging Chrysalis Tours for the provision of any Retreat Planning Services, including but not limited to event planning, accommodation bookings, transportation coordination, venue reservations, meal arrangements, and any additional services requested and agreed upon in writing, the Client explicitly acknowledges, accepts, and agrees to be fully bound by these Terms in their entirety.

 

1.2 Responsibility to Review Terms

It is the sole and exclusive responsibility of the Client to carefully read, review, and fully understand these Terms before initiating any booking, contract execution, payment, or engagement with Chrysalis Tours. The Client is presumed to have read, understood, and agreed to all the terms and conditions outlined herein prior to confirming any Retreat Planning Service. Failure to read or review these Terms shall not constitute a valid defense or justification for non-compliance or dispute.

 

1.3 Authority and Representation

If the Client is acting on behalf of an organization, entity, religious group, corporate body, or other association, the individual making the booking or executing the contract expressly warrants and represents that they have the full legal authority to bind such organization or entity to this Agreement. Chrysalis Tours shall not be held liable in the event that the individual lacks such authority, and the individual shall assume personal liability for any obligations arising under this Agreement.

 

1.4 Acceptance and Binding Nature of Agreement

Upon confirmation of any Retreat Planning Service, whether through written acceptance, email correspondence, digital acknowledgment, deposit payment, full payment, or any form of express or implied consent, these Terms shall immediately become legally binding upon both parties. Any subsequent changes, amendments, or modifications to this Agreement shall be valid only if mutually agreed upon in writing by both the Client and Chrysalis Tours.

 

1.5 No Variations or Verbal Agreements

No statements, representations, warranties, assurances, or verbal commitments made by any representative of Chrysalis Tours, its employees, agents, or affiliated third parties shall have any binding effect unless they are expressly documented in writing and duly acknowledged by both parties. No verbal agreements, informal understandings, or unwritten communications shall supersede, alter, or modify these Terms in any way.

 

1.6 Independent Service Provider Status

The Client expressly acknowledges that Chrysalis Tours acts solely as an independent travel planning and coordination service provider and does not own, manage, or directly operate any hotels, transport services, venues, catering establishments, or other third-party service providers utilized in the Retreat Planning Services. As such, the Client agrees that Chrysalis Tours shall not be held liable for any failures, omissions, delays, or service disruptions caused by third-party vendors or suppliers engaged to facilitate the retreat.

 

1.7 Acknowledgment of Terms as Final

By engaging Chrysalis Tours for any Retreat Planning Services, the Client expressly agrees that these Terms constitute the final, complete, and exclusive agreement between the parties, and that no prior written or oral agreements, negotiations, or representations shall have any force or effect unless expressly incorporated herein. The Client further acknowledges that these Terms shall supersede any other agreements, discussions, or understandings, whether written or verbal, that may have been previously made between the parties in relation to the Retreat Planning Services.

 

2. RESPONSIBILITIES OF THE CLIENT

The Client acknowledges and agrees that it is solely responsible for ensuring compliance with all travel-related documentation, entry requirements, and legal regulations associated with the Retreat. Chrysalis Tours shall not be held liable for any disruptions, penalties, or travel restrictions arising due to non-compliance by the Client or its participants.

 

2.1 Responsibility for Travel Documents

The Client is solely responsible for obtaining and maintaining all necessary travel documents required for the trip, including but not limited to passports, visas, and any other entry permits or travel authorizations. It is the Client’s duty to ensure that all participants possess valid documentation that remains valid for the entire duration of the Retreat and meets the entry and exit requirements of the destination country.

 

2.2 Documentation Verification

It is the Client’s responsibility to verify the validity and accuracy of all travel documents well in advance of the Retreat. Any delays, denials, additional costs, or disruptions caused by a participant’s failure to secure the necessary documents shall not be the responsibility of Chrysalis Tours.

 

2.3 Visa and Health Requirements (if applicable)

The Client must ensure that all participants comply with any visa requirements, vaccinations, or health clearances required for the destination country or countries involved in the Retreat. It is the Client’s duty to check with the relevant embassies, consulates, or health authorities for the most up-to-date requirements and to ensure all participants obtain the necessary approvals prior to departure.

2.4 Compliance with Destination Regulations

The Client and its participants shall be responsible for adhering to all applicable laws, customs regulations, immigration rules, and travel restrictions of the destination country. Chrysalis Tours may provide general guidance as a courtesy but does not guarantee the accuracy or completeness of such information, and the Client remains responsible for ensuring full compliance with all legal and regulatory requirements.

 

2.5 Travel Insurance Recommendation

The Client is strongly advised to secure comprehensive travel insurance for all participants. Such insurance should cover, but is not limited to, trip cancellations, medical emergencies, lost or stolen documents, unexpected travel disruptions, and any financial losses arising from documentation or compliance issues. Chrysalis Tours shall not be liable for any costs, inconveniences, or financial losses suffered due to the Client’s failure to obtain adequate travel insurance.

 

2.6 Notification of Issues

In the event that the Client or any of its participants encounters any travel documentation issues, visa complications, or legal compliance concerns before or during the Retreat, the Client shall immediately notify Chrysalis Tours. While Chrysalis Tours shall make reasonable efforts to assist in facilitating solutions where possible, the Client remains fully responsible for resolving all such issues in accordance with the requirements of the relevant authorities.

 

2.7 Financial Responsibility for Additional Costs

The Client acknowledges that all financial obligations related to participant travel, including but not limited to visa application fees, departure taxes, customs duties, excess baggage fees, and any penalties or fines incurred for non-compliance with immigration or customs regulations, shall be the sole responsibility of the Client. Under no circumstances shall Chrysalis Tours be required to cover or reimburse any such expenses on behalf of the Client or its participants.

 

2.8 Participant Conduct and Compliance

The Client is responsible for ensuring that all participants conduct themselves in an orderly and lawful manner throughout the Retreat. Any participant who engages in unlawful behavior, causes disruptions, or violates local laws, hotel policies, or transportation regulations may be subject to penalties, fines, or removal from the retreat itinerary at the discretion of the relevant authorities or service providers. Chrysalis Tours shall bear no liability for any consequences arising from participant misconduct.

 

2.9 Customs and Security Regulations

The Client must ensure that all participants comply with the customs and security regulations of the destination country, including restrictions on prohibited items, declaration of goods, and compliance with baggage limitations set by airlines, bus operators, or immigration authorities. Chrysalis Tours shall not be liable for any delays, confiscations, fines, or penalties imposed on participants due to non-compliance with customs or security rules.

 

2.10 Special Assistance and Medical Considerations

The Client is responsible for informing Chrysalis Tours of any special assistance requirements for participants with medical conditions, mobility impairments, or other special needs at the time of booking. Chrysalis Tours shall make reasonable efforts to accommodate such requests; however, it does not guarantee the availability of specific medical facilities, special accommodations, or accessibility features at the destination. Any medical expenses or additional costs incurred for special assistance shall be borne solely by the Client.

 

2.11 Responsibility for Lost or Stolen Property

The Client acknowledges that Chrysalis Tours shall not be held responsible for any loss, theft, or damage to personal belongings, luggage, passports, travel documents, or valuables belonging to participants. It is the Client’s responsibility to advise participants to exercise caution and take necessary precautions to safeguard their belongings at all times.

 

2.12 Emergency Contact and Communication

The Client must designate an authorized representative who will act as the primary point of contact for all communications, decisions, and emergency coordination throughout the duration of the Retreat. The Client’s designated representative shall be responsible for disseminating information to all participants, handling emergency situations, and liaising with Chrysalis Tours as necessary.

 

2.13 Liability for Third-Party Arrangements

If the Client independently arranges for any additional services outside of those contracted through Chrysalis Tours (e.g., separate transport, accommodations, or excursions), Chrysalis Tours shall not be liable for any issues, disputes, or service failures related to such third-party arrangements. The Client assumes full responsibility for managing any direct arrangements outside of those officially confirmed by Chrysalis Tours.

 

3. LIMITATION OF LIABILITY

Chrysalis Tours shall make all reasonable efforts to ensure the satisfactory provision of services as outlined in this Agreement. However, the Agency shall not be held liable for any issues, disruptions, or losses arising during the Retreat, including but not limited to travel delays, cancellations by third-party suppliers, changes in schedules, or other unforeseen circumstances beyond the reasonable control of Chrysalis Tours. The liability of Chrysalis Tours is strictly limited to the amount of service fees paid by the Client for the specific booking or service affected, expressly excluding any third-party costs, consequential damages, indirect losses, or expenses incurred by the Client.

 

3.1 Exclusions from Liability

3.1.1 Supplier Cancellations

Chrysalis Tours shall not be held liable for cancellations, modifications, or alterations made by third-party suppliers, including but not limited to accommodations, transportation, tours, activities, or event venues. The Client acknowledges that all bookings are subject to the terms and conditions of the respective third-party suppliers, and Chrysalis Tours acts solely as an intermediary.

3.1.2 Force Majeure

Chrysalis Tours shall not be liable for any non-performance or delays caused by events beyond its reasonable control, including but not limited to natural disasters, acts of God, pandemics, government restrictions, strikes, civil unrest, war, terrorism, or any other unforeseen and extraordinary circumstances.

3.1.3 Loss or Damage to Property

Chrysalis Tours shall not be responsible for any loss, theft, or damage to personal property, including but not limited to luggage, valuables, or personal items. The Client is advised to secure their belongings and obtain appropriate travel insurance to cover potential losses.

3.1.4 Personal Injury and Health Issues

Chrysalis Tours shall not be liable for any personal injury, illness, or death occurring during the trip, except where gross negligence can be proven on the part of Chrysalis Tours. The Client and participants are advised to take necessary precautions and follow all safety guidelines provided by local authorities and service providers.

3.1.5 Travel Documentation Issues

The Agency shall not be liable for any consequences arising from the Client's failure to obtain or maintain valid travel documentation, visas, permits, or health clearances required for the destination.

3.1.6 Third-Party Services

Chrysalis Tours shall not be held liable for the quality, accuracy, or reliability of services provided by third-party vendors, including but not limited to hotels, transport providers, caterers, and local tour operators. Any disputes or issues with such services must be addressed directly with the respective third-party providers.

 

3.2 Indemnification

The Client agrees to indemnify, defend, and hold harmless Chrysalis Tours, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, and expenses, including legal fees, arising from or related to:

3.2.1 Client Actions

Any actions, omissions, negligence, or misconduct by the Client or its participants during the Retreat or in relation to the services provided by Chrysalis Tours.

3.2.2 Incorrect Information

Any inaccuracies, omissions, or misrepresentations in the information provided by the Client during the planning process, including incorrect travel details, participant information, or special requests.

3.2.3 Third-Party Claims

Any claims or disputes made by third-party suppliers or other entities related to the Client’s conduct, bookings, or unauthorized modifications to the itinerary arranged through Chrysalis Tours.

3.2.4 Regulatory Non-Compliance

Any penalties, fines, or legal issues arising from the Client’s or participants' failure to comply with local laws, regulations, or entry requirements of the destination country.

3.2.5 Participant Conduct

Any damages, disruptions, or liabilities caused by participant behavior, including but not limited to property damage, disorderly conduct, or violations of local customs and regulations.

 

3.3 Insurance Coverage

The Client is strongly advised to obtain comprehensive travel insurance to cover potential risks associated with the Retreat, including but not limited to trip cancellations, medical emergencies, travel delays, loss of property, and personal liability. Chrysalis Tours shall not be liable for any losses or damages that could have been covered by such insurance.

 

3.4 Liability for Acts of Participants

The Client assumes full responsibility for the actions and behavior of all participants under their booking. Chrysalis Tours shall not be liable for any consequences arising from participant misconduct, including but not limited to legal issues, damages, or personal injuries caused by participant actions.

 

3.5 Resolution of Claims

In the event of a claim or dispute, the Client agrees to promptly notify Chrysalis Tours in writing and cooperate fully in the resolution process. Chrysalis Tours will work in good faith to address any issues; however, ultimate resolution and responsibility for claims shall rest with the Client and/or their insurance provider.

 

3.6 Limitation of Damages

Chrysalis Tours’ liability, if any, shall be strictly limited to the amount of service fees received for the specific booking or service affected. Under no circumstances shall Chrysalis Tours be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the Retreat.

 

3.7 No Warranty of Services

Chrysalis Tours provides its services on an “as is” basis and does not guarantee the quality, accuracy, or reliability of services provided by third-party suppliers. The Client acknowledges that Chrysalis Tours cannot warrant the performance or availability of external services beyond its control.

 

3.8 Limitation of Time to Bring Claims

Any claims against Chrysalis Tours must be submitted in writing within 30 days of the conclusion of the Retreat. Failure to do so within this time frame shall result in the waiver of any rights to pursue such claims.

 

3.9 No Waiver of Rights

Nothing in this section shall be construed to waive or limit any statutory rights or remedies available to the Client under applicable laws that cannot be excluded or limited by contract. These Terms shall be interpreted in accordance with the governing laws specified in this Agreement.

 

4. AMENDMENT OF TERMS

Chrysalis Tours reserves the right to amend, modify, update, or revise these Terms and Conditions at any time, in whole or in part, at its sole discretion. Such amendments may be made to reflect changes in laws, regulations, industry standards, business practices, operational needs, service availability, or other factors deemed necessary by Chrysalis Tours to ensure the effective and lawful operation of its services.

 

4.1 Notice of Changes

Clients shall be notified of any material amendments to the Terms and Conditions in writing or through electronic communication, which may include email notifications, website updates, or other formal means of communication. Chrysalis Tours shall provide a notice period of at least thirty (30) days prior to the effective date of any significant amendments.

 

For changes that are required to comply with legal, regulatory, or governmental mandates, or for those that must take immediate effect due to urgent operational or compliance-related reasons, notification shall be provided as soon as reasonably practicable.

 

4.2 Applicability to New and Existing Bookings

Any amendments to these Terms and Conditions shall automatically apply to all new bookings made after the effective date of the changes.

For existing bookings confirmed prior to the amendment, the following shall apply:

Amendments shall not apply retroactively to services that have already been paid for or contractually confirmed, unless such amendments are legally required or directly related to compliance with regulatory changes.

If the amendments introduce new services or additional options, the revised Terms shall apply only to those additional services requested after the effective date.

For services already booked and confirmed, the original Terms shall continue to govern unless the Client expressly agrees in writing to be bound by the revised Terms.

 

4.3 Client Acknowledgment and Continued Use of Services

By continuing to use the services of Chrysalis Tours after the effective date of any amendments, the Client expressly acknowledges, accepts, and agrees to be bound by the revised Terms and Conditions. It is the Client’s responsibility to periodically review the Terms and Conditions and stay informed of any updates. Failure to review such amendments shall not constitute a valid defense against compliance with the revised Terms.

 

4.4 No Impact on Previous Agreements

Any amendments to these Terms and Conditions shall not affect the validity of any prior agreements or confirmed bookings made before the effective date of such changes, unless expressly stated otherwise in the revised Terms or required by law.

 

4.5 Clarifications and Queries

Clients who have questions, concerns, or require clarification regarding any amendments to these Terms and Conditions are encouraged to contact Chrysalis Tours directly for further information. The Agency shall make reasonable efforts to address any inquiries and provide additional details where necessary.

 

4.6 Reservation of Rights for Unilateral Changes

Chrysalis Tours expressly reserves the right to make unilateral modifications to these Terms and Conditions without requiring prior approval from the Client. The Client acknowledges and agrees that such modifications may be necessary due to changes in operational procedures, third-party supplier agreements, or regulatory compliance requirements.

 

4.7 Exception for Prepaid Services

If the Client has prepaid for specific services under a contractual arrangement prior to the announcement of amendments, and those services remain unchanged in nature and scope, the Client shall not be subject to additional charges arising from the amendments unless explicitly agreed upon in writing.

 

4.8 Compliance with Regulatory and Legal Requirements

If an amendment is made in response to changes in applicable laws, industry regulations, or government directives, Chrysalis Tours shall not be liable for any inconvenience, financial losses, or service disruptions experienced by the Client due to compliance with such mandatory changes.

 

4.9 Effective Date and Enforceability of Changes

Unless stated otherwise, all amendments shall become legally binding and enforceable as of the effective date specified in the notice provided by Chrysalis Tours. The Client agrees that continued engagement with Chrysalis Tours after such amendments shall constitute full acceptance of the modified Terms.

 

5. CONFIDENTIALITY AND DATA PROTECTION

Chrysalis Tours is committed to ensuring the privacy, security, and confidentiality of all personal data provided by the Client in the course of retreat planning and travel arrangements. The following provisions outline the policies and safeguards in place to protect the Client’s personal data and confidential information.

 

5.1 Use of Personal Information

Personal information collected from the Client, including but not limited to names, contact details, travel preferences, payment information, and any special requirements (e.g., dietary restrictions, accessibility needs), shall be used exclusively for the purpose of facilitating, managing, and executing the agreed retreat planning and travel services. Such information shall be securely stored and protected against unauthorized access or misuse.

 

To ensure maximum security, Chrysalis Tours utilizes Proton Drive’s encrypted storage services to prevent unauthorized access, breaches, or leaks of sensitive information. Personal data shall be shared only with relevant third-party service providers (e.g., hotels, transportation companies, tour operators) strictly to the extent necessary for fulfilling travel-related services. Chrysalis Tours shall not disclose personal data to any unauthorized parties without the explicit consent of the Client, except where required by law.

 

5.2 Compliance with Data Protection Laws

Chrysalis Tours shall comply with all applicable data protection and privacy laws, including but not limited to the Personal Data Protection Act (PDPA) of Singapore, the General Data Protection Regulation (GDPR) (where applicable), and any other relevant regulations governing the handling and processing of personal data. The Client shall be informed of how their data is being collected, used, and stored in a lawful, fair, and transparent manner.

 

5.3 Data Security Measures

To safeguard the confidentiality and integrity of personal data, Chrysalis Tours shall implement reasonable and appropriate administrative, technical, and physical security measures to protect personal data from unauthorized access, loss, misuse, alteration, destruction, or disclosure. Such measures shall include:

Encrypted storage of personal data using Proton Drive or other secure data storage platforms.

Access controls and restrictions, ensuring that only authorized personnel with a legitimate need can access personal information.

Secure payment processing methods to prevent unauthorized access to financial details.

Regular security audits to assess and mitigate potential vulnerabilities in data handling procedures.

 

5.4 Confidentiality Obligations

All employees, agents, subcontractors, and representatives of Chrysalis Tours who have access to personal data shall be bound by strict confidentiality obligations and shall be trained in data protection principles. Chrysalis Tours shall ensure that all personnel handling personal information are fully aware of their responsibilities in maintaining the confidentiality and security of such data.

 

5.5 Sharing of Information with Third Parties

Personal data shall only be shared with third-party suppliers, vendors, or service providers strictly as necessary for fulfilling the travel services requested by the Client. These third parties shall be required to comply with applicable data protection laws and shall only process personal data for the specific purposes for which it was disclosed.

Chrysalis Tours shall not:

Sell, rent, lease, or otherwise disclose personal data to third parties for marketing, advertising, or commercial purposes.

Share personal information with any unauthorized party without explicit consent from the Client, except where disclosure is legally mandated.

Where required, Chrysalis Tours may enter into data processing agreements with third-party service providers to ensure compliance with data protection laws and confidentiality standards.

 

5.6 Customer Rights

The Client shall have the following rights concerning their personal data:

Right to Access: The Client may request access to the personal data held by Chrysalis Tours.

Right to Rectification: The Client may request corrections to any inaccuracies in their personal data.

Right to Erasure: The Client may request the deletion of personal data when it is no longer necessary for the purposes collected, unless retention is required by law.

Right to Withdraw Consent: The Client may withdraw consent for data processing at any time, provided that such withdrawal does not affect the lawful processing already conducted before the withdrawal.

Right to Object to Processing: The Client may object to the processing of personal data in certain circumstances, such as for direct marketing purposes.

All data access, correction, or deletion requests shall be directed to Chrysalis Tours’ Data Protection Officer (DPO) via the official contact details provided in this Agreement. Chrysalis Tours shall respond to such requests within a reasonable timeframe, subject to any legal or operational limitations.

 

5.7 Retention of Personal Data

Chrysalis Tours shall retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws, contractual obligations, or regulatory requirements. Personal data shall be securely deleted or anonymized once it is no longer required for the specified purpose.

Retention periods shall be based on:

Legal and regulatory requirements under applicable data protection laws.

Operational and service requirements (e.g., retention of booking details for customer support).

Accounting and audit obligations.

 

5.8 Data Breach Notification

In the event of a data breach or unauthorized access that compromises the confidentiality, integrity, or security of personal data, Chrysalis Tours shall:

Investigate the breach and take immediate corrective actions to mitigate risks.

Promptly notify affected Clients if the breach poses a risk to their privacy or personal data security.

Report the breach to relevant authorities if required under applicable data protection laws.

Implement measures to prevent future incidents, including strengthening security protocols and conducting internal audits.

Chrysalis Tours shall not be liable for any unauthorized access or security breaches caused by third-party service providers, cyberattacks, or factors beyond its reasonable control, provided that the Agency has taken appropriate protective measures to secure personal data.

 

5.9 Use of Photos and Videos for Marketing and Promotional Purposes

By participating in the Retreat, the Client grants Chrysalis Tours the irrevocable right to capture, record, and use photographs and videos taken during the event for promotional, advertising, and marketing purposes, including but not limited to website and social media content, promotional materials, and digital marketing campaigns. Such usage shall be strictly limited to visual content and shall not involve the sharing of personal data such as names, contact details, or any other personally identifiable information unless explicitly authorized by the Client. If the Client or any participant does not consent to the use of their images or videos, a formal written request must be submitted to Chrysalis Tours before the start of the Retreat. Chrysalis Tours shall make reasonable efforts to exclude individuals who have opted out, but the Client acknowledges that it may not always be possible to eliminate all instances of image capture in group settings. The Client agrees that no compensation, royalties, or claims shall be made against Chrysalis Tours for the use of such images and videos.

 

5.10 Liability and Indemnification for Data Misuse

The Client acknowledges that while Chrysalis Tours employs stringent security measures, no data transmission or storage system can be 100% secure. Chrysalis Tours shall not be held liable for any damages or claims arising from unauthorized access, cyberattacks, data leaks, or data misuse by third parties, provided that the Agency has taken reasonable security precautions.

The Client agrees to indemnify Chrysalis Tours against any legal claims, damages, or liabilities arising from:

The Client’s failure to provide accurate or lawful personal data.

Unauthorized disclosure of personal data by the Client to third parties.

Any violations of data protection laws caused by the Client’s negligence.

 

6. DISCLOSURE OF INFORMATION

 

6.1 General Disclosure Policy

Chrysalis Tours is committed to maintaining the confidentiality of all personal and business information shared by the Client in the course of retreat planning and travel arrangements. However, the Client acknowledges and agrees that under certain circumstances, Chrysalis Tours may be required or permitted to disclose such information to authorized third parties, regulatory authorities, or legal entities as specified in this Agreement.

 

6.2 Disclosure to Third-Party Service Providers

To facilitate the successful execution of the Retreat, Chrysalis Tours may disclose relevant and necessary information to third-party service providers strictly for the purpose of fulfilling travel-related services. Such disclosures may include, but are not limited to:

Hotels and Accommodation Providers – Guest names, room preferences, special dietary needs, and check-in/check-out details.

Transport Operators – Passenger details for bus or flight bookings, seating arrangements, and baggage requirements.

Catering Services – Food allergies, meal preferences, and dining reservations.

Event Venues and Hall Rental Providers – Group booking details, technical requirements, and special arrangements.

Tour Operators and Local Guides – List of participants, travel itinerary, and excursion preferences.

Chrysalis Tours shall ensure that all third-party service providers receiving such information are contractually obligated to handle and process the disclosed data in accordance with applicable data protection and privacy laws.

 

6.3 Legal and Regulatory Disclosure

Chrysalis Tours may be required to disclose personal data and confidential information without the Client’s prior consent if such disclosure is:

Mandated by law, regulatory authorities, or court orders, including but not limited to compliance with government investigations, customs and immigration requirements, and tax reporting obligations.

6.4 Disclosure to Busines