Chrysalis Tours ("we," "us," or "our") is dedicated to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines the nature of the information we collect, the purpose for which it is processed, and your rights concerning such data. By accessing or using our website ([www.chrysalistours.com], referred to as the “Site”) or services, you agree to the terms of this Privacy Policy. If you disagree with these terms, please refrain from using our services.
1. Information We Collect
We collect and process the following categories of information:
1.1 Personal Data
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- Identity Information: Name, email address, phone number, postal address, and other contact details.
- Travel-Related Data: Passport details, dietary preferences, special assistance requirements, and booking details.
- Payment Information: Credit/debit card details or other payment method information.
1.2 Non-Personal Data
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- Technical Information: IP address, browser type, device identifiers, and operating system.
- Usage Data: Details of your visits to the Site, including traffic data, location data, and other communication data.
1.3 Data from Cookies
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- Cookies and similar technologies may collect browsing preferences and behavior to enhance your online experience. See Section 7 for more details.
2. Purpose of Data Collection
We collect and process your data for the following purposes:
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- Service Delivery: To facilitate travel bookings, reservations, and itinerary customization.
- Communication: To send confirmations, updates, notifications, and marketing material (if you have opted in).
- Compliance: To fulfill legal obligations and protect our legitimate interests.
- Website Improvement: To analyze user behavior and enhance user experience.
We ensure that your personal data is processed lawfully, fairly, and transparently, adhering to applicable data protection laws.
3. Sharing Your Information
We may disclose your personal data to third parties under the following circumstances:
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- Service Providers: To airlines, hotels, transport providers, and other travel-related entities essential to fulfilling your bookings.
- Payment Processors: To facilitate secure financial transactions.
- Legal Obligations: To comply with applicable laws, regulations, or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
We do not sell, rent, or trade your personal data with third parties for marketing purposes.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once retention is no longer necessary, we securely delete, anonymize, or archive your data in compliance with legal standards.
5. Your Data Protection Rights
Subject to applicable law, you have the following rights:
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- Access: Request access to your personal data and obtain a copy.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data under specific circumstances.
- Restriction: Request limitation on the processing of your personal data.
- Data Portability: Request transfer of your data to another service provider.
- Objection: Object to processing based on legitimate interests or direct marketing.
To exercise these rights, contact us using the details in Section 10.
6. Data Security
We implement industry-standard technical and organizational measures to protect your data from unauthorized access, alteration, or loss. While we strive to secure your data, no transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.
7. Cookies and Similar Technologies
Our Site uses cookies and similar tracking technologies to enhance user experience and collect statistical data. By using our Site, you consent to the use of cookies unless you disable them through your browser settings. Disabling cookies may affect the functionality of the Site.
8. Third-Party Websites
Our Site may contain links to external websites. We are not responsible for the privacy practices, policies, or content of these third-party websites. We encourage you to review their privacy policies before providing your data.
9. Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in legal requirements or our business practices. The updated policy will be posted on this page, with the effective date indicated at the top. Your continued use of our services following such changes constitutes acceptance of the revised terms.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Chrysalis Tours
Email: [email protected]
Phone: +65 8856 6596
